How We Work Together With Our Clients (MM2H)

We provide solutions to our clients. From the stage where they make the first inquiry to the time they stay in Penang, we are there to ensure that things go smoothly and efficiently. If our client wants to stay in other parts of Malaysia, it is fine as this visa allows the applicant to stay anywhere in Malaysia (except Sarawak). We cannot help them with relocation to Penang as they are staying elsewhere.

Our clients should enjoy the benefits of MM2H visa and staying in Penang.  The process of getting the visa should be as exciting and as hassle-free as staying in Penang. It must be a positive experience that you can related to yourself and your friends/relatives.  There are many advantages of staying in Penang (or Malaysia) but It is the benefits that counts. We are here to help you achieve the benefits of staying in Penang.

Here is the basic flow of the entire process :

Through experience, we found that by giving general advice to our client and expecting our client to come out with his/her own conclusions will be a confusing rather than convincing process. At the end, the client might make decisions based on wrong facts or assumptions. Applying for the visa and relocating to Penang is a big task and decision. Let us help you. We are in a better position to help you with the decision making.

We don't want our clients to say "You should have told us earlier....".

We want to advise our clients properly and their expectations are aligned with ours.

We are equally cautious on potential client who wants to apply straightaway. We will slow them down, advise them properly before proceeding. There is a chance that the he/she might misunderstand the program. Much as we like to do business with any good and genuine applicants, we want to achieve 100% client satisfaction (that means that ALL our clients are happy and satisfied).

We don't want to do business just for the sake of doing business. In fact, we have advised some clients against applying for MM2H as it does not suit them. We want our clients to be happy with the visa and stay in Malaysia (especially in Penang).

We don't guarantee success in application but we guarantee that you will be very happy with our service. Just take note of the email response time and you will know why a majority of our clients are referrals. We try to respond to emails within minutes or hours. No emails will be left unanswered (unless we did not get the email).

Shown below are the functions and roles for our potential clients and Alter Domus :

Once a decision is made and the potential client decides to apply for the visa, the following will take place :

We have approximately 15% of our clients applying without stepping foot on Penang. This is based on what they have heard from friends and relatives about Penang. Some of them will come over for an exploratory trip. They will bring along their documents and apply.