About Us

Our company "Alter Domus" means "Second Home" in Latin. It is a relocation consultancy firm based on the island of Penang. Penang is situated on the northwestern part of Peninsular Malaysia. We handle immigration matters and specializes in Malaysia My Second Home (MM2H). Alter Domus is an official sponsor for MM2H and we are licensed by the Ministry of Tourism. Being efficient in all work, we obtained the very first license and we are very proud to bear the license number MM2H-0001. We are probably the largest sponsor in Penang and we have been operating formally since 2005 and informally since 2003.

We are PASSIONATE about our work. It is the passion that makes us who we are today. Our present approval rate is about 99.8%. (out of hundreds of clients)

Our company specializes in MM2H only. We do nothing else. Therefore, we will provide services that others find it hard to match. Our focus is just only YOU. We have nothing that will distract us from meeting your needs. See all the comments below to back our claims.

We provide complete solutions for relocation and settling down, thus you don't have to worry about the little things that will make your life miserable. We know that relocating to a foreign land is exciting and challenging but it should not be too taxing or burdensome. Let us help to make sure that your stay in Penang is memorable and easy. We believe in serving our clients well and as such we tailor our plans to suit their needs.

We promote MM2H aggressively and we are working very closely with the Ministry Of Tourism and Penang Tourism Action Council to promote Penang and MM2H overseas. As a legitimate company with a large number of foreign clients, client privacy is very important to us. We do not disclose our clients to outsiders unless we have their permission. However, if you do need a reference, we are more than happy to provide you our list of people who has agreed to be our referee. All our clients are happy about our services. It is just that some treasures privacy more. Here are some of their comments (real ones, not fabricated!), We can ask them to communicate with you directly or meet up with you :

"I am very pleased with the way things are going, thank you for your assistance" - MH (UK)

"I am delighted to recommend Ms Roselind Moey of Alter Domus in Penang - I have been dealing with Roselind and Alter Domus for almost a year and have found her and her Company reliable and trustworthy - I have no hesitation to give any reference you may need. - please e mail me directly should you need further confirmation" - CR (UK)

"I am pleased to highly recommend Alter Domus. Their team is friendly, helpful and efficiently organized my move to Penang. They have continued to provide excellent support after my arrival and made my settling-in process hassle-free." - IP (Austalia, now staying in Penang)

"Roselind Moey & Alter Domus are the most efficient, friendly & pleasant people you will ever meet. You cannot possibly go wrong with them" - BS (UK, now staying in Penang)

"We are both very happy with your services. We would not be where we are without your very professional assistance. I would be very happy to either prepare a written commendation, or act as a reference to any potential future clients" - MM (UK)

"From my first contact with Roselind Moey and Alter Domus 10 months ago,the service they have provided has been excellent. Always there with advice, but never intrusive. I now have a lovely flat in Penang, and have just bought a tax-free car, all with their help. If you want to take part in MM2H, I recommend you use Alter Domus, a thoroughly professional company." - MJW (UK, now staying in Penang)

Thank you for making our move from the UK to Penang go without any problems at all, from obtaining my MM2H visa, obtaining my new tax free car to the children getting their student passes all done with no stress to myself, thank you Roselind, TG and Mr. Moey for dealing with the Immigration dept. If you have any doubts about this fantastic service email me anytime. I arrived here on my own with two young children and we love living here under the Malaysia my Second Home Programme. - CAC (From Yorkshire, UK. Now staying in Penang)

"Alter Domus in general and Roselind in particular are an exceptional find when moving to another world (trust me; done it six times). Well-informed, efficient and friendly; their help in dealing with public-servants and trades people is invaluable. Don't even think of trying it without them...! Many thanks Roselind and TG." - ZK (from Canada, now staying in Penang)

"I can't thank Roselind and all at Alter Domus enough, the whole family go out of their way to ensure their MM2H clients make a painless and stress-free move to Penang. Their service surpasses professionalism, they truly care about all of us. Thank you'' - PGB (From UK. Now staying in Penang)

Alter Domus operate efficiently with integrity and care and attention to detail. I received my visa in my passport within a week of my arrival; they then organized my Malaysian driver's license without complication. Alter Domus have since organized a visa for a friend of mine; and despite the numerous rule changes to MM2H visa; they did this with consummate efficiency. I recommend Alter Domus to anyone wishing to live in Malaysia. - SW (From UK. Now staying in Penang)

"We began the MM2H program with trepidation until Alter Domus entered into the process. Roselind Moey with her associates' assistance have made everything so easy - Customs, accommodation, financial arrangements, even domestic appliances. They have gone out of their way to help us make Malaysia our new home. They show genuine concern no matter how small the request and have always been 100% professional. After only six months I count Roselind Moey and the people that work closely with her amongst my very good friends. Alter Domus - thank you for everything!" - CB & GG (From Australia. To stay in Penang in Dec 2007)

Working with the company has been a very positive experience for us. The service was excellent, efficient, professional and personal. It may sound like common superlatives but we mean them to the fullest value. You would be dealing with people who know MM2H regulations very well and are familiar with the format and channels of securing your visas, permits, etc. For a non-resident who might be understandably careful, Alter Domus is a very credible company. We highly recommend the company to anyone without any hesitation. - LAD/CSD (From US. To stay in Penang in mid of 2007)

We are highly pleased to recommend Alter Domus, a thoroughly professional company. Roselind & TG are very friendly, pleasant & efficient and will surely help you like their friends. - JS (From Germany. To stay in Penang in mid of 2008)

I'm very happy with the professional service your company has given to me for my Malaysia My Second Home application. Not only have you been very efficient, your timely completion of visa endorsement and excellent services made me feel very welcomed. - LD (From Germany. To stay in Penang within the next 2-3 years)

We are happy to recommend Alter Domus for not only the efficient and friendly manner in which they successfully handled our MM2H visa applications but also for the continued friendly and helpful support provided after we arrived in Penang. - RJP (From UK. To stay in Penang within the next 1-2 years)

We first met Roselind Moey of Alter Domus when we were on holiday in Penang in October 2006. We called to enquire about the MM2H program and she met with us at her office even though it was a public holiday. After we left Penang we decided to apply for the MM2H visa. TG guided us through the application process by email and courier mail and we completed our application in December of 2006. We received our approval in early March and flew to Penang for 5 days in March to get our visa. Roselind guided us through the procedures for medicals and insurance and completed all visa procedures within that time. They were also helpful in showing us residential locations for our future reference. We now have a good idea where we would plan to stay when we eventually retire in Penang. Alter Domus is a company that can be trusted to offer honest, effective and efficient service. We recommend them without reservation. - GAC (Japan/USA)

"I was delighted at the service my wife and I received from Alter Domus. From the very beginning there was professional touch in their work and communication with a very positive spirit. I directly interacted with Roselind and TG and must admit there was personal care. Their focus was more on the service then on their income or gain. They kept to their words and kept us in the picture on the development of our visa. Their office is adequately staffed with an efficient team and are always there to help out of the way such as re-routing air tickets hotel bookings and changes thereafter. I will not hesitate to recommend Alter Domus to any prospective clients." - AR (Bangladesh / UNICEF)

"I would like to thank you for the efficient way you dealt with my application for MM2H. From 1st e-mail through medical's and getting my passport stamped in Malaysia, a truly professional service." - PFL (UK)

Alter Domus is the last word in professionalism. At no stage in our MM2H application were we left without advice regardless of day or time. We had full confidence in their ability to deliver and it was justified. JT (UK)

I just wanted to say how grateful I am for the professional and competent way in which you handled my MM2H application. I know that some people claim that the use of agents is expensive and people should be allowed to do all the paperwork themselves, but I found the process not particularly expensive and incredibly easy - thanks to your clear instructions and advice, as well as your obvious experience. I would not hesitate to recommend your services to anyone else considering MM2H in Penang or elsewhere. - SJB (From UK)

I would like to thank Rosalind, TG and the team in Alter Domus for a great job. You all have done well and all processes were carried out very professionally and well organized and that I have deep admiration for that. Well done! - MM (From Sweden)

In short, we will make sure your stay in Penang is comfortable and memorable and we would like to have a good and lasting relationship with our clients. We hope that you will join our group of foreigners who have made Penang their second home. Alter Domus will provide you with services that will exceed your expectations.

Roselind Moey is the managing partner and resident consultant for Alter Domus. She is a relocation specialist who will help you with your relocation. Prior to becoming a relocation specialist, she was a Company Secretary for a public listed firm in Penang. She has the professional qualification from ICSA (Institute Chartered Secretaries and Administrators), United Kingdom. She is still an Associate Member of MAICSA (Malaysian Association of Institute Chartered Secretaries and Administrators) and has been a company secretary since 1997. She was with PricewaterhouseCoopers Singapore from 1997-2000 before returning to her hometown in Penang. She has experience in negotiating with people and handling the needs of foreigners. Roselind Moey is aided by 2 consultants who are focused on Immigration matters, research on relocation resources and general assistance in relocation.

Alter Domus works with a group of reliable companies to provide quality services to all our clients. We have professional, reliable and trustworthy

Our experienced consultants will guide you all the way from meeting you at the airport to recommending a good plumber to you. You don't have to worry about relocation and settling down.

Juanita Chin - property consultant. She is attached with Elite Properties. She has more than 10 years of experience in international property sales. She is the author of "House Buyer Guide For Property In Malaysia" http://www.malaysiapropertyguide.com/ She will give you independent property advice without any fear or favour.

Ch’ng Toh Ghee is the administrative and marketing research advisor who helps in getting information for our client. He is in charged of finding ways to promote MM2H for Alter Domus as well as ensuring that the necessary paperwork is obtained from our clients.

Moey Kok Hee is a retired Immigration office who will ensure that the paperwork is done correctly. He is responsible in making sure that all the paperwork is done up properly before submitting to the authorities for approval.

We focus on customer satisfaction and most of our clients are referrals from existing clients. Without good services, referrals is not possible. A very large majority of our clients are professionals (managers, VPs, businessperson, doctors, bankers, engineers etc)